Terms of Service

Last Updated: November 19, 2025

Introduction
These Terms of Service govern your use of the services provided by CallConvert LLC (“CallConvert,” “we,” “us,” or “our”). By using or subscribing to the Service, you agree to these Terms. If you do not agree, do not use the Service.

Description of the Service
CallConvert provides an AI-powered voice agent for answering calls, qualifying leads, and routing appointments.
We also provide a client dashboard for viewing call logs and performance metrics.
The Service includes a monthly subscription and usage-based billing for minutes and overages.
The Service may include SMS and email messaging used within the appointment workflow.
Website tools or calculators are provided for illustration purposes only.
The Service may be updated or modified at any time.

Account Requirements
You agree to provide accurate, current information when creating your account. You are responsible for securing your login credentials and for all activity under your account.

Subscription and Billing
Subscriptions renew monthly unless canceled with at least 14 days’ notice before the next billing date.
You agree to pay subscription fees, minute usage fees, overages, and applicable taxes.
Unused minutes do not roll over. Any unused minutes expire at the end of each billing cycle.
All payments are final. We do not provide refunds, prorations, or credits.

Price Changes
We may change pricing at any time. New pricing takes effect at your next billing cycle. Notice may be given by email or inside the dashboard.

Acceptable Use
You may not use the Service for illegal, harmful, fraudulent, or abusive activities.
You may not use the Service for spam, unsolicited marketing, or violations of call-recording and telemarketing laws.
You may not impersonate others, interfere with the Service, attempt to reverse-engineer features, or resell the Service without permission.
Violations may result in immediate termination without refund.

Call Recording and Compliance
You are responsible for complying with all federal, state, and local laws related to call recording, consent, caller notification, and marketing compliance.
CallConvert may provide tools to assist, but you are fully responsible for legal compliance.

Data Collected
We may collect and store call recordings, call transcripts, lead information, customer information, appointment details, SMS logs, email logs, dashboard activity, IP addresses, cookies, and analytics data.
We do not store payment card information. Payment processing is handled by Stripe.

Modifications to the Service
We may add, change, or remove features, integrations, or functions at any time without liability. Continued use of the Service means you accept any changes.

Support
CallConvert provides email support only. No specific response time or resolution time is guaranteed.

No Guarantees
CallConvert does not guarantee results, call volume, appointments, revenue, or business growth.
We do not guarantee Service uptime, availability, or specific AI performance.

Termination
You may cancel your subscription with 14 days’ notice before your next billing date.
We may suspend or terminate your account immediately for misuse, violation of these Terms, non-payment, abuse, or any activity that harms the Service.
No refunds will be provided if your account is terminated for any reason.

Limitation of Liability
To the fullest extent permitted by law, CallConvert’s total liability is limited to the amount you paid in the 12 months before the claim.
CallConvert is not liable for indirect, incidental, special, or consequential damages.

Indemnification
You agree to indemnify and hold CallConvert harmless from any claims or damages arising from your use of the Service, your violations of law, or your misuse of the Service.

Governing Law
These Terms are governed by the laws of the State of New York. All disputes must be resolved in New York state or federal courts.

Entire Agreement
These Terms constitute the entire agreement between you and CallConvert and replace all previous agreements.

Changes to These Terms
We may update these Terms at any time. Continued use of the Service after updates means you accept the revised Terms.

Contact Information
CallConvert LLC
Email: support@getcallconvert.com