Subscription Agreement

Last Updated: November 19, 2025

This Subscription Agreement governs your purchase and ongoing use of the CallConvert LLC subscription service. By subscribing, you agree to all terms below.

Subscription Term
Subscriptions are month-to-month. There is no minimum commitment. The subscription renews automatically every month until canceled.

Billing
If you sign up on a specific date (for example, the 10th), your subscription will renew on that same date each month. You authorize CallConvert LLC to charge your payment method automatically for all fees, including subscription fees, usage fees, minute overages, and applicable taxes.

Payment Method Requirements
You agree to maintain a valid payment method on file at all times. If your payment method fails, you remain responsible for all amounts owed.

Failed Payments and Suspension
If a payment fails, your access to the Service is suspended immediately. Service will only resume after all past-due payments have been fully paid.

Termination for Non-Payment
If payment remains unpaid for 14 days after the due date, the subscription will be automatically terminated.

Cancellation
You may cancel your subscription by sending an email to support@getcallconvert.com. Cancellation requires 14 days’ notice before the next billing date. Your subscription remains active and billable during the notice period.

No Refunds
Payments are non-refundable except in the case of a verified billing error. There are no refunds, credits, or prorations for partial months or unused time.

Usage Fees and Overages
Your subscription includes usage-based billing. You agree to pay all per-minute charges, overage fees, and any additional usage-related costs. Usage minutes expire at the end of each billing cycle and do not roll over.

Modifications to the Service
CallConvert LLC may modify, update, or discontinue any feature of the Service at any time without liability. Continued use of the Service means you accept any changes.

Client Responsibilities
You are responsible for providing accurate information, complying with all call-recording laws, maintaining accurate scheduling and business data, using the Service properly, securing login credentials, and ensuring that your staff and representatives follow all procedures. You are responsible for all actions taken under your account.

Termination for Misuse
CallConvert LLC may terminate your subscription immediately if you violate the Terms of Service, misuse the Service, engage in illegal activity, or harm the platform or company in any way. No refunds will be provided in these situations.

Indemnification
You agree to indemnify and hold CallConvert LLC harmless from any claims or damages arising from your use of the Service, misuse, violations of law, or failure to meet your obligations under this Agreement.

Limitation of Liability
CallConvert LLC’s total liability is limited to the amount you paid in the 12 months before the claim. CallConvert is not liable for indirect, incidental, special, or consequential damages.

Governing Law
This Agreement is governed by the laws of the State of New York. All disputes must be handled in New York state or federal courts.

Entire Agreement
This Subscription Agreement, along with the Terms of Service and Privacy Policy, forms the entire agreement between you and CallConvert LLC.

Contact
CallConvert LLC
Email: support@getcallconvert.com