Terms

Privacy Policy

This Privacy Policy explains how CallConvert LLC collects, uses, stores, and protects information when you use our website or services. By using the website or Service, you agree to this Privacy Policy.

Information We Collect
We collect information that you provide directly, including your name, email address, phone number, business information, and any information submitted through forms or onboarding.

We collect Service-related data including call recordings, call transcripts, lead information, customer information, appointment details, SMS logs, email logs, and dashboard activity. We keep this data while you are an active subscriber.

We collect website and technical data including IP address, cookies, device information, browsing behavior, and session data.

We may use analytics and tracking tools including Google Analytics, Meta Pixel, TikTok Pixel, Google Tag Manager, Hotjar, Microsoft Clarity, and similar tools.

How We Use Information
We use information to operate and provide the Service, improve performance, customize your experience, communicate with you, send marketing emails when you submit your information, analyze usage, troubleshoot issues, maintain security, and comply with legal requirements.

We may use anonymized and aggregated data internally to improve the Service.

How We Share Information
We may share information with service providers, CRM and dashboard platforms, communication and messaging tools, AI infrastructure tools, email and SMS delivery providers, Stripe as our payment processor, analytics platforms, legal authorities when required, and business successors in the event of a sale or transfer.

We do not sell personal data.

Marketing Emails
By submitting your information on our website, you consent to receive marketing emails, updates, and promotional messages. You may unsubscribe at any time.

Data Retention and Deletion
We retain Service data while you are an active subscriber. If your subscription ends, you may request deletion of your data by contacting support@getcallconvert.com. Some records may be kept for legal compliance.

Cookies and Tracking
We use cookies and similar technologies to improve experience, analyze traffic, personalize content, and measure results. You may disable cookies in your browser, though some features may not work correctly.

Children’s Data
We do not knowingly collect information from children under age 13. If such information is discovered, it will be deleted.

Data Security
We use reasonable safeguards to protect information, but no system is completely secure.

Combining Data
We may combine data from your account, website usage, call activity, and dashboard usage to improve functionality, diagnostics, and security.

U.S. Use Only
This Service is intended for use in the United States. We do not provide GDPR or UK-specific rights.

Changes to This Privacy Policy
We may update this Privacy Policy at any time. Continued use of the Service means you accept the updated policy.

Contact
CallConvert LLC
Email: support@getcallconvert.com